We will be closed on November 28th and 29th for Thanksgiving | Maplewood Auto Inc
5

Logan and the team at Brazzeal's are the best, always so kind and helpful, I'll be bringing my brand new car to them only and not the dealership. Always completely fair and honest.

5

Logan was quick to acknowledge me and set my car up to be worked on during the day. He called when completed letting me know the amount due which was what he quoted me. I paid over the phone and he left my keys in the after hours pickup box with directions on how to retrieve. He went over and above making sure my experience with him and your Team was flawless! Logan is an asset to Team Brazeal! Thank you again Logan for all of your help! I highly recommend Logan and his Team. Best Regards, Donna L. Diaz

5

I recently got a message in my car that one of my tires was very low. I was headed to a class, but stopped to have air put in and they discovered a screw in my front tire. I was told they were very busy but I could come around 3 and they’d try to work me in. Meanwhile due to other commitments I went to another auto shop. There I was told they won’t put a patch on a noise reduction tire, due to the foam inside tire. They were trying to sell me a new tire! I googled it and there is a way and it wasn’t necessary to purchase a new tire! Thank you to Mike and the service shop for your honest and know how I didn’t get ripped off. Great service!

5

I didnt plan to go here-until my tire pressure dropped to 11lbs. Despite having no appt, They checked my tire and put on the spare. Even wrapped the old tire in a plastic bag to keep the trunk clean. And there was no charge.

4

So finding a shop that you can trust is extremely difficult. So these guys being close to my work figured I'd give them a shot on some TPMS installs and tires with an alignment. Scheduling, drop off, pick up all easy peasy and on time, much appreciated. Definitely a cut above. The work had to make two trips to the shop, had to touch up the alignment a bit and fix a wheel balance issue after the initial visit. This was no problem on their end and they took care of the concerns. This dings a bit the need of finding a trustworthy shop, but they made it right with no hassle so not too bad of a ding, keeps them in the running for follow up work down the road. Prices are in line sans one area, their "shop supplies" fee. So for said alignment and wheel work there was a $39.82 shop supplies fee on top of the on a $250 sub-total. About a 16% premium on the back side. I feel that is a lot of paper towels and gloves I paid for and that is a bit excessive for the industry and honestly just kind of a kick in the pants. I knew it was coming and agreed to it as I was here for convenience over cost, but just a thing that sticks out to me, and I get the reasoning, doesn't mean I like it. Just raise your prices and charge what the services cost without tack ons. (They do break out other "fees" like my tire disposal fee on the bill so the shop supply fees are even on top of those) So if you're gonna shop here just plan for a bit more on the back side. So for that aspect I feel the shop can be trusted they are competent and very capable and pleasant to work with, however the shop supply fees will make me shop around out of pricpal when practical. Overall I will likely use this shop in the future due to the work location convenience as well as the general professionalism and politeness while working with me and they showed they can get the job done.

5

5

Great services from a wonderful family owned business. I Love seeing generations working together to give the best customer service to all who entered the door. Friendly and quick service. They matched my exact tire and was able to get it replaced the next day.

5

5

These guys are so kind, helpful, professional and friendly! They are a MUST when looking for someone to take care of your vehicle needs. Thank you so much again for the help and we will be back again soon ☺️

5

Removed and replaced oil pan gasket. They did a wonderful job. Very professional and saved me $1000 after BMW repeatedly ripped me off! I highly recommend Brazzeal Automotive! Thanks guys!!!

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