My car was 2017 White VW Jetta was towed to your business last Thursday, after I hit a curb, attempting to miss a dog. My passenger front tire had two holes in the tire. I had been told I needed new tires, the old tires were the original tires on the car. I (Annie Thompson) walked into your showroom, was greeted by Logan, very kind, asking how he could help me, he knew I was upset, since I rode in with the tow truck. I, and my husband Michael Thompson, had called in to let th know I was coming in with my car. Explained to Logan, I had spoke with John, gave him all the information I could on the phone. Logan had offered either himself, or someone else if I wanted would drive me home, I told him I was waiting for my husband, Logan was kind, make a cup of coffee, just relax, everything is taking care of. My husband came yo pick me up, we went home. My husband had spoke with John the following day, John had gone over what needed to be done, my husband gave authorization to go ahead, then about 3:00pm on Friday, I went to pick up my car. Again, coming in, taking care of our bill, still everyone was genuine, kind, professional. I drove my car leaving your facility, thought I was driving a brand new car, the four new tires, 1 wheel, 2 hubcaps, alignment, I was amazed on how my car felt. I feel extremely safe, the tires grip on the road is perfect. My husband has been to your shop several times, this was my first, not my last. I will go to your business for any car repairs, wipers, oil changes, what ever my car needs, I will go back to you. I am an extremely satisfied customer in every aspects..your staff is kind, professional, helpful, they listen to their customers. This was a terrible day, but I left Friday a very pleased customer with another cup of your delicious Green Mountain Breakfast Blend.. Thank you to every one who started ordering parts, to working on my car, I am forever grateful for everyone. Annie Thompson Services: Tires, Wheel alignment
Thank you Annie for this detailed and wonderful review! We take great pride in treating our customers the way we would like to be treated.
- Brazzeal Automotive